What was Wrong
A distribution system dependent on direct delivery had limited growth opportunities due to the excessive expense of maintaining a delivery fleet, sales force, etc.
Action Taken
A concerted effort was undertaken to attract new distribution across Canada and the United States. This can be a long process taking anywhere from six months to a year and is only successful if the distributor wants you and you can bring enough to the table to make the listing attractive.
In order to make WOW! Factor Desserts as attractive as possible to the distributors I created promotional materials for presentations that outperformed our competitors and made the company appear as big as the "majors".
Once landed, all stops were pulled to ensure that the hearts and minds of the sales reps would be won and that the service provided by WOW! Factor would be far and above the service provided by any other vendor.
The Results
When we began the process of transitioning from direct to distributor channels we were 70% direct distribution. Today, that number has reversed and we are 80% distributor driven. We are now represented across Canada by the two largest national food service distributors, several other smaller regional distributors and a strong broker network.
Under the direct distribution model our sales had plateaued for several years. Under the distributor model, WOW! Factor Desserts has experienced several years of strong growth.
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